Frequently asked questions
Practical answers about deposits, withdrawals, fees, safety, and limits. For anything below this surface, see how it works or the Terms.
Which crypto assets does Hedge support?
USDT on TRON (TRC-20), Bitcoin, and Solana at launch. Each has a self-custodial deposit address derived from your account; balances are tracked in the asset's smallest unit (sats, lamports, 6-decimal USDT).
How long do deposits take to credit?
USDT-TRC20: about one minute (20 confirmations). Bitcoin: about 30 minutes (3 confirmations). Solana: about 12 seconds (one finalized commitment). Crediting happens automatically once the threshold is reached.
Are withdrawals automatic?
Yes - confirmed withdrawals are signed and broadcast by a hot wallet on a 60-second cron. Each new destination address has a 24-hour cooldown; established addresses are immediate.
Does Hedge require KYC?
No. Hedge is self-custodial and email-only at sign-up. The operator does not collect government ID or proof of address.
What is the house edge?
A thin house margin is baked into the multiplier formula on Dice and the bust-curve denominator on Crash. It is not adjusted per user, per session, or per stake.
How does provably fair work?
Each round derives from HMAC-SHA256(server_seed, client_seed || nonce). The server seed is committed (its hash is published) before the round; the client seed is yours; the nonce increments per round. After you rotate the seed pair, the prior server seed is revealed and you can reproduce every round.
What are Chips?
Chips are a unitless display layer over your USDT balance, set by a fixed conversion rate (default 100 Chips = 1 USDT). The "Show real values" toggle in settings flips every Chip display to dual-currency. All deposit, loss, and wager limits are set in real currency, never in Chips.
How do session limits work?
Set deposit, loss, or wager limits per day, week, or month in real currency. Tightening is immediate; loosening or removing a limit triggers a 24-hour cooldown so a tilt-driven decision can't take effect until you sleep on it.
How does self-exclusion work?
Enabling self-exclusion blocks almost every in-product surface (login email, password reset, bonus events, in-app cues, push notifications) for the duration. You can still withdraw funds. There is no override and no opt-back-in until the period ends.
Is Hedge available in my country?
Hedge does not serve users in Romania (per the Terms). Sanctioned countries are excluded under §5.1 of the Terms regardless of edge enforcement. Beyond those, the Platform does not maintain a country-by-country exclusion list and Section 4 of the Terms places the burden on the User to determine the legality of access from their own jurisdiction.
What is the minimum age?
You must be 18 or older. Confirmation is by self-disclosure at signup. Knowingly opening an account under 18 is a violation of the Terms.
How can I close my account?
Withdraw all balances first, then email the operator address listed in the Terms. Self-exclusion is the operator-side permanent block; it does not delete the account record but does block all communication.